I think a lot of the posts here are hyperbole and over-reaction — essentially, “my time is most important and even the most minor inconvenience thereof will not be countenanced!” — but it is really annoying to have a technical problem and not be able to get any updates — or, worse, to be told you can get updates, if you just visit this page over here…that isn’t working. Which is what I currently have with Dreamhost.
Look, I get that stuff happens. Unexpected problems arise, and contingency plans fail. I don’t like it. I don’t like not having access to my e-mail, or my FTP, or my website. I don’t like that e-mail sent to me might be bouncing back — or, worse, might just disappear. And I don’t like that this has been going on for hours. But I get it. Sometimes it happens.
But seriously, something beyond the difficult-to-find, never-updated, uninformative, sometimes-not-there-at-all status announcements would be nice.
Update: Seems to be working now.
This kind of thing seems to happen too often with DH; as I’m sure you’ve seen, I’ve already started the process of moving on from them.
Besides that specific outage, I was also affected by the one previous. And just a few days prior to that, some hardware was replaced and my website accidentally disabled in the process… which was a repeat of a similar event just a few days prior. And they already deleted all the files on all my sites by accident once this year.
My experience might be unusual, but it’s time to move on.