Dear JFK Delta terminal baggage claim,
If there are no longer any restrooms available in this area, you might want to consider removing the signs that continue to direct visitors to said restrooms. On level 1, for instance, there are signs pointing to a locked, “authorized personnel only” door in one corner and a blank wall in the other. Then there are the signs that direct people to an elevator and level 2, where temporary restrooms have supposedly been set up. These signs, however — another of which is on level 2 — point only to a set of glass doors, behind which can clearly be seen security checkpoints for airline passengers, and not restrooms. More importantly, these glass doors are locked, thereby making it impossible to reach said restrooms, if they are in fact not simply figments of your collective imagination.
Waiting around in the airport baggage claim for an hour and a half — in my case, while waiting for my parents’ flight from Seattle last night to finally land — is tedious enough without the added aggravation of being led on a wild goose chase for nonexistent toilets. Obviously, I should have brought a book with me; but I shouldn’t have also needed to bring along a catheter. But, more to the point, if there are no bathrooms, there should be no bathroom signs.
Just a thought. Thanks.