Someone just tried to drink from the emergency eyewash fountain across the hall from my office. That I find this amusing enough to share should give you a sense of how unbelievably bored I am.
Day: December 13, 2001
Just for kicks, I called AT&T customer support again last night and, surprisingly, managed to speak to a real person after only twenty to thirty minutes on the phone. Even more surprising, given my recent experience with AT&T is that I now know more about the status of my account than I did before I called. Granted, what I know isn’t all that encouraging — they’re stuck in negotiations with a local cable provider and I could be without service indefinitely — but it’s nice to call, ask a question, and get an answer without wanting to beat your head against the wall until you black out. I should receive my free WorldNet CD sometime today, including a free month of dial-up service, and while that isn’t ideal (and I’ve heard horror stories about AT&T’s new broadband network), at least I’m no longer getting the runaround. Because it isn’t the disruption in service that pisses me off; it’s the complete lack of customer support to guide me through this transition and keep me updated on what I need to do to get my modem working again. Isn’t my fifty dollars a month worth at least that much?