Just for kicks, I called AT&T customer support again last night and, surprisingly, managed to speak to a real person after only twenty to thirty minutes on the phone. Even more surprising, given my recent experience with AT&T is that I now know more about the status of my account than I did before I called. Granted, what I know isn’t all that encouraging — they’re stuck in negotiations with a local cable provider and I could be without service indefinitely — but it’s nice to call, ask a question, and get an answer without wanting to beat your head against the wall until you black out. I should receive my free WorldNet CD sometime today, including a free month of dial-up service, and while that isn’t ideal (and I’ve heard horror stories about AT&T’s new broadband network), at least I’m no longer getting the runaround. Because it isn’t the disruption in service that pisses me off; it’s the complete lack of customer support to guide me through this transition and keep me updated on what I need to do to get my modem working again. Isn’t my fifty dollars a month worth at least that much?

Over at jezebel, Heather (or rather Santa) asks, “Have you been naughty or have you been nice?” To which I, being something of a smartass, reply: The word nice is derived from the Latin word nescius, meaning ignorant, which is itself taken from the word nescire, meaning not to know. The word naughty, on the other hand, is derived from the Middle English word nought, which means, quite literally, nothing. Having done practically nothing this year (but having done so in a haze of ignornace), I couldn’t in all honesty say if I’d been naughty or nice. Can we just give me the presents and call it even?